Never. We operate exclusively under your brand with zero direct contact with your end clients. We work for you — not around you. Your client relationships are yours, always. We put that commitment in writing so you never have to rely on our word alone.

Client data is accessed only by the team members assigned to that specific engagement — no one else. We follow your data handling protocols, work within the systems you already use, and never store client data outside of agreed platforms. Access controls and system permissions are set up by you and reviewed at onboarding.

Yes. Before any work begins we sign a mutual NDA covering all client information, engagement details, and any proprietary processes or workflows you share with us. Confidentiality is a baseline, not a negotiation point.

You can exit with reasonable notice of 30 days. All documentation, SOPs, and work product belong to you. We do a structured offboarding to ensure nothing is lost in transition. There is no lock-in by design — we want you to stay because the quality is good, not because leaving is difficult.

Most offshore failures come from two things — unstructured handoffs and no accountability for quality. We address both directly. Every engagement starts with documented SOPs built to your standards. Every piece of work goes through a maker-checker-reviewer process before it reaches you. And every month you receive a clear progress report so you always know what was completed, reviewed, and flagged. Structure is what makes the difference — not location.

We flag issues before they reach you wherever possible. If something does get through and you identify an error, we fix it immediately — no debate, no delay. We then trace back through the review process to understand where the breakdown happened and update the SOP to prevent recurrence. You receive a clear explanation of what happened and what changed. Mistakes are treated as process failures, not personnel failures.

Our goal is the opposite. We onboard to your standards, follow your review process, and flag issues before they escalate. The monthly progress report gives you full visibility without requiring daily oversight. Most partners find that their management burden decreases once the SOPs are established — because the process runs itself rather than depending on constant direction from you.

We are proficient across QuickBooks Online, Xero, and Oracle NetSuite for accounting operations. We also work in HubSpot for CRM and pipeline alignment. Beyond operating within these tools, we understand their architecture well enough to redesign processes and improve how they are being used — not just execute tasks inside them.

Yes. This is one of the most common situations we work with. If your firm has clients on Xero but your team's Xero knowledge is limited, we can provide the technical Xero capability — implementation, setup, process design, and ongoing support — while you retain the client relationship and deliver the outcome under your brand.

Yes. We handle NetSuite implementation, process redesign, and — critically — post-go-live support to ensure the system is actually adopted and used. Most NetSuite projects stall after go-live because the implementation team leaves. We stay until your client's team is running their operations through the system consistently.

We work within your existing stack wherever possible. We do not require you to purchase new software or change your workflows to accommodate us. At onboarding we review the tools you and your clients use, confirm access and permissions, and build our SOPs around your current setup.

Our delivery team is based in Indonesia — accounting and finance professionals trained to U.S. reporting and quality standards. Every team member is assigned to a specific pod with a defined role. You work with the same people consistently, not a rotating pool of anonymous staff. The founder oversees every engagement directly, particularly in the early stages.

Our team operates with significant overlap to U.S. business hours. For day-to-day work, tasks submitted by end of U.S. business day are typically processed and ready for review the following morning. For urgent items, we establish a clear escalation path at onboarding. Communication runs through whichever channel you prefer — email, Slack, or your existing project management tool.

Yes. The model is designed to flex with your firm's needs. If you bring on more clients and need additional capacity, we scale the team pod accordingly. If a client relationship ends or workload reduces, we adjust. We ask for reasonable notice — typically 30 days — for significant capacity changes so we can plan properly without disrupting quality.

In scope: bookkeeping, reconciliations, accounts payable and receivable processing, close support, management reporting, and system operations within QBO, Xero, NetSuite, and HubSpot. Out of scope: tax filing, legal advice, audit sign-off, and any work requiring a licensed U.S. CPA. We are clear about these boundaries at onboarding so there are no surprises.

The Partner Capacity Model is priced as a monthly retainer per team pod — predictable, recurring, and scoped to the volume of work agreed at onboarding. Extended service engagements such as finance stabilization, Xero or NetSuite implementation, and HubSpot setup are scoped and quoted as fixed-price projects. There are no hidden fees and no hourly billing surprises.

We offer a 60-day pilot before any longer commitment is required. After the pilot, engagements run on a rolling monthly basis with 30 days notice to exit. We do not lock partners into long-term contracts — we earn the ongoing relationship through the quality of our work.

Our cost structure is designed to improve your margins, not compress them. Because our delivery team is based in Indonesia, you access finance-trained capacity at a significantly lower cost than equivalent U.S. hires — while charging your clients at your standard rates. The difference is your margin improvement. We can work through the numbers with you during the discovery call.

No. We are not the cheapest option and we do not try to be. There are lower-cost offshore providers — but lower cost typically means less structure, less accountability, and more risk for your firm. We compete on quality, reliability, and the trust our partners place in us. If price is the primary decision factor, we are probably not the right fit — and we would rather be honest about that upfront.

Yes — and we recommend it. Most partners start with one low-stakes client for 60 days. You see the quality firsthand, your team gets comfortable with the handoff process, and you decide how to expand from there. Starting small is the right way to build a partnership like this — no pressure to commit more than you are ready for.

Most engagements are operational within 3–4 weeks from the decision to proceed. This includes an initial discovery session to understand your workflows and standards, SOP documentation, system access setup, a review hierarchy walkthrough, and a supervised trial run before going live with client work. We do not cut corners on onboarding — it is where the quality foundation is built.

A 45-minute conversation — no pitch deck, no hard sell. We ask about your current capacity situation, which clients or service lines are creating the most pressure, what systems you use, and what a successful partnership would look like for your firm. At the end we either recommend a specific engagement model or tell you honestly if we are not the right fit.

Book a discovery call using the button below. We will confirm a time within one business day. If you prefer to ask a question before committing to a call, you are welcome to email directly at wienanto.tanuwidjaja@logiframe.com — and you will hear back from the founder, not a sales team.