Yes — most support clients come to us with a system someone else implemented. We start with a system review to get familiar with your specific configuration before taking on ongoing support.

Support is reactive — fixing something broken or answering a how-do-I question. Optimization is proactive — tuning performance, automating manual work, and cleaning up data before it turns into a support ticket.

That's the Managed Services tier — a consistent person who already knows your system, instead of re-explaining your setup on every ticket.

Light automation — saved searches, workflow scripts, report tweaks — is part of Optimization. Larger custom development work is covered on our Custom Development page; we'll point you there if that's what you actually need.

We support U.S. businesses already running NetSuite — troubleshooting, process refinement, and ongoing optimization. We don't sell NetSuite licenses or lead new implementations in the U.S.

Not in the U.S. today. We're not currently a NetSuite Solution Provider or Alliance Partner here, and implementation requires that standing. Logiframe is a certified NetSuite Solution Provider in Indonesia — globally we've completed 100+ ERP implementations with zero failures, including 60+ multi-entity group companies — but in the U.S., our work today is supporting businesses already live on NetSuite.