This policy applies to Logiframe US LLC, a California limited liability company based in San Jose, and to the pages at logiframe.com/us.
Other pages of logiframe.com that are not under logiframe.com/us are covered by their own privacy policy.
Logiframe US LLC decides how and why the information described here is handled. In legal terms, we are the controller of that information.
2. Two kinds of information
We handle personal information in two distinct ways, and the rules differ between them.
Information about you as a visitor or prospective client. What you send us through a form, and what is collected automatically when you browse the site. We decide how this is used, and this policy governs it.
Information inside the accounting records we maintain for clients. When we keep the books for a business, those records contain personal information about that business's customers, suppliers and staff. We process it only on that client's instructions and for no purpose of our own. The client decides how it is used; we act as their service provider. If you are asking about information held in a business's accounting records, contact that business rather than us, and we will support them in answering you.
3. What we collect
Information you give us
When you complete a form on the site, we collect what you enter. Depending on the form, that is:
Your name
Your email address
Your company name
Your message
Which accounting software you use
What you are looking for from a service
Which systems, if any, are integrated with your accounting software
We also keep the correspondence that follows, including emails and notes from calls.
Information collected automatically
When you visit the site, we and our analytics and advertising providers may collect:
IP address and approximate location derived from it
Browser and device type, operating system and screen size
Pages viewed, time on page, and links clicked
The site or search that referred you
Identifiers stored in cookies and similar technologies
4. Cookies and tracking
We use cookies and similar technologies from the following providers:
Provider
What it is used for
HubSpot
Running the website, our forms and our contact database, and recording how visitors use the site
Google Analytics
Understanding how the site is used in aggregate
Google Ads
Measuring which advertisements lead to enquiries, and advertising to people who have visited the site
LinkedIn
The same, on LinkedIn
Meta
The same, on Facebook and Instagram
A consent banner appears when you arrive. You can accept or decline categories of cookies, and you can change your choices at any time using the cookie settings link on the site.
Advertising and analytics cookies are not set until you accept them. If you decline, or simply do not respond, the Google, LinkedIn and Meta tags do not run.
We honour the Global Privacy Control signal. If your browser or extension sends it, we treat it as a request to opt out of advertising cookies without you needing to do anything else.
5. How we use it
To answer your enquiry and to prepare a proposal
To provide the services you engage us for, and to invoice for them
To send you information you asked for
To understand which pages and which advertisements bring us enquiries
To keep records we are required to keep, and to establish or defend legal claims
We do not make decisions about you by automated means that produce legal effects.
6. Who we share it with
We do not sell personal information for money.
We do use advertising services that receive information about your visit so that we can measure and target advertising. Under California law this counts as sharing for cross-context behavioural advertising. You can stop it by declining advertising cookies in the banner, by sending a Global Privacy Control signal, or by writing to us.
We use the following providers, who handle information on our behalf under contract:
Provider
What they hold
HubSpot
Our website, forms, contact database and email
Google Workspace
Email, documents and file storage
Xero
Accounting records we maintain for clients
NetSuite
Accounting and ERP records for clients on that platform
Google, LinkedIn and Meta
Advertising and analytics data about site visits
We also disclose information where the law requires it, and to professional advisers where necessary.
7. Who can access it
Personal information covered by this policy, including enquiry details and information inside client accounting records, may be accessed by Logiframe personnel outside the United States. The same handling rules apply wherever it is accessed, under our written cybersecurity and data handling policies, and we can provide a summary of those on request.
8. Client records
Where we maintain accounting records for a client, we act on that client's instructions and for their purposes only. We do not use the personal information inside those records for our own marketing, we do not sell it, and we do not combine it with information from other clients.
We have no authority to move client funds. We prepare payment runs and report what is due; releasing a payment is done by a person at the client's business.
Access is granted to named individuals at the level the work requires, and is removed when someone stops working on that engagement.
9. How long we keep it
Information
Kept for
Enquiries that do not become engagements
Two years from our last contact with you
Client accounting records and correspondence
Seven years after the engagement ends
Website analytics and advertising data
As set by each provider's own retention settings
Seven years covers the period in which tax authorities can examine a return, so the records behind your accounts remain available to you for as long as they may be needed.
We delete or anonymise information once the period above has passed, unless we are required to keep it for longer.
10. Your rights
Whether or not California's privacy law applies to a business of our size, we offer these rights to anyone who asks:
To know what personal information we hold about you and where it came from
To a copy of that information
To correct anything inaccurate
To delete it, unless we are required to keep it
To opt out of sharing for advertising purposes
Not to be treated differently for exercising any of these
Write to compliance@logiframe.com. We will acknowledge within ten business days and respond within forty-five days. We may ask you to confirm your identity before we act, so that we do not disclose your information to someone else.
You may use an authorised agent, and we may ask for written proof of their authority.
If your request concerns information inside a business's accounting records, contact that business. They decide how their records are used, and we will help them respond.
11. Security
We hold written cybersecurity and data handling policies that classify client information by sensitivity and set how each kind is stored, transmitted and accessed. Access is limited to named individuals, and it is reviewed and removed as people move between engagements.
No system is completely secure. If a breach affects your personal information, we will notify you and any regulator as the law requires.
12. Children
This site is for businesses. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, write to us and we will delete it.
13. Changes
We will update this policy when our practices change. The date at the top shows when it was last revised. Material changes will be signposted on this page.
14. Contact
Logiframe US LLC
99 S Almaden Blvd, Suite 600
San Jose, CA 95113
United States
